RingCentral - Changing your VM Greeting from your Deskphone

To change your voice mail greeting from you own deskphone, follow these instructions.

  1. Press the VM button on your desk phone (the button that looks like an envelope on the left column on the desk phone). If you are calling from outside our network, dial your direct number and press * after the first ring (or 5 seconds of music).
  2. Enter YOUR PIN and press #
  3. Press 2 for Account Administration.
  4. Press 2 to Record Greetings
  5. Press 2 for voice mail greetings (DO NOT press 1 for introductory greeting)
  6. Follow the prompts to record greeting

Be warned that many people change their "Introductory/User Greeting" thinking it is the "Voice Mail Greeting". This will give the impression that when a call is placed to your extension, the caller will get what sounds like a voice mail greeting but the phone has not even rung once (and do not disturb is disabled as well). Once the greeting is played the phone will start ringing. Therefore, pay special attention to step 5 above and select 2 for voice mail greetings.